Feature

Have Multiple Agents on One WhatsApp Number

Have multiple team members to provide seamless Live Chat support on a single WhatsApp Business number.

⚡️Powered by Official WhatsApp Business API

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Connect Live Chat: Instant Customer Satisfaction

Learn about Connect Live Chat solution

Built-in CRM

Explore our built-in CRM with unlimited contacts, allowing you to add tags and attributes to effectively qualify leads.

Integrate with Third-Party Platforms

Seamlessly connect your preferred CRM, payment portals, and eCommerce platforms to automate WhatsApp API campaigns such as sign-up confirmations, event reminders, and abandoned cart notifications.

Assign Agent Rules

Assign specific attributes to agents so they can only view and resolve relevant chats, optimizing their workflow.

Smooth Chatbot to Human Transfer

Ensure a seamless transition from automated chatbot interactions to live human support, maintaining conversation flow and customer satisfaction.

Filter Chats by Tags, Campaigns and Attributes

Smartly route chats by filtering them according to tags, campaigns, and attributes.

How to Manage Multiple User Queries via Connect?

The Live Chat Panel in the Connect App organizes chats efficiently into 3 different columns: Requesting, Active & Intervened Chats.

  • Active Chats
    Chats being managed by the WhatsApp chatbot without needing human intervention.
  • Requesting Chats
    Chats that require human agent intervention because the chatbot couldn't resolve the issue or the user requested a human.
  • Intervened Chats
    Chats where an agent has taken over from the Requesting Chats to assist the user directly.

Explore more Powerful Connect Features

WhatsApp Payments

Transform your customer interactions by allowing payments directly through WhatsApp.

Chatbot Flow Builder

Build multiple WhatsApp Chatbots easily, thanks to a drag-and-drop interface that requires zero coding expertise.

Retarget Users on WhatsApp

Connect’s WhatsApp Retarget feature allows you to segregate your audience and Re-Broadcast for higher conversions.

WhatsApp Scheduler

Schedule Broadcasts up to 2 months ahead of time across varying timezones.

Import, Broadcast & Track

Track users clicking on your message's CTA buttons with this Pro Feature.

Ads that Click to WhatsApp

Drive 5x More Leads with Ads that Click to WhatsApp.

WhatsApp Webviews

Load web pages directly within WhatsApp. No more losing customers to external browsers.

WhatsApp Forms

Create and send forms with this native integration. Capture leads, book appointments, collect feedback, and more.

Get Started Today

Reach unlimited users effectively and efficiently with personalized messages that drive results.

⚡️Powered by Official WhatsApp Business API

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FAQ

Frequently asked questions answered

What is Connect's Live Chat feature?
Connect's Live Chat allows multiple agents to assist customers simultaneously on a single WhatsApp Business number. It ensures a smooth transition between chatbots and human agents, delivering efficient and satisfactory support.
How many contacts can be managed simultaneously?
With Connect, there are no limits on the number of contacts you can chat with simultaneously.
Can I monitor team performance in Live Chat?
Yes. The Live Chat panel organizes and categorizes chats, making it easy to track interaction volumes, response times, and team efficiency. Also, Manager accounts have full access to all conversation information.
How does the transition from chatbot to human agent work?
When the chatbot cannot resolve a query or the customer requests a human, the Live Chat system notifies the team so a human agent can take over the conversation. The transition is seamless, preserving the chat's history and context.

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